Case Studies

Winter Maintenance – Large Hospital with A & E

A large hospital in Surrey had an existing contractor to grit the main routes and car parks with existing staff gritting the walkways. The hospital paid the contractor on a cost per visit basis but there were some issues with reliability and quality.

The hospital considered bringing the whole service in house but this raised questions of staff training, weather forecast decision making, equipment purchase and maintenance, salt storage and in the case of severe winters, resilience.

After consultation with UK Gritting, part of The Grounds Care Group, the hospital decided to engage their fool proof proactive service and benefit from the added value this would bring in making their site safe for the coming winters.

UK Gritting offered the hospital alternative fixed pricing for the season which aligned well with the hospitals budgeting and also saved them 35% in costs. Now the hospital is not only saving money but has a worry free proactive service that allows them to carry on with their core business.

The Charter School

We were requested to quote at a school in SE London for the maintenance of the grounds, which when we arrived was completely overgrown as it had no maintenance for 12 months. We provided a quote for an initial tidy-up in addition to a 12 month maintenance plan. The initial tidy took 4 days to get the grounds into a manageable state, then over regular maintenance visits we have got the site into sustainable grounds. From this we were then asked to landscape the old barren entrance and revamp the internal plants. During term holidays we completely redesigned and re-planted the front entrance and installed a new lawn that is now enjoyed by the pupils and parents along with supplying new internal planters on a hire/maintenance agreement. This has completely changed the look of the school and has had so much positive feedback. We have regular meetings with the client to discuss the continuous development of the grounds.

Property Management Company with prestigious law firm client

UK Gritting were approached by a property management company more than half way through the season to try and help them as a supplier had failed to deliver the required service to one of its top clients. A client meeting was set up and UK Gritting on behalf of the property company had to reassure the client that the right level of service would be delivered from then on. They were impressed with the technology driven service. They would know when the gritting was taking place; they would have a full audit trail of works in real time. They also were impressed of the Service Level Agreement that UK Gritting worked to and that there was 24 hour 7 day a week contact if required. Another advantage for them was that UK Gritting would use white salt so this gave a better even spread and would not damage floor coverings in the quality office building as well as better aesthetics for the site. UK Gritting provided the service until the end of the season to a 100% attendance and quality level. With improved confidence from its client the property company has renewed its contract with UK Gritting to provide its service to all its clients that require it.

NHS Trust with 7 sites including hospitals and offices

UK Gritting won the contract with its competitive pricing and its technology led proactive service delivery. This contract consisted of old style intricate NHS sites with multiple security requirements. The client had concerns over weather forecasting possibly producing more gritting visits than necessary due to much localised weather. UK Gritting was able to discuss with the client in conjunction with the Met Office to find a solution that assured the client the service would be provided only when there was risk to the specific sites. Although the sites were close to each other they were served by different weather stations and therefore had very specific forecasting. Within a short time in to the winter the client contact was passing on compliments form the sites on the service UK Gritting provided saying how improved it was without excessive gritting. An end of season review with client confirmed that UK Gritting had delivered a top level service 100% of the time and within the required budget. The contract was immediately extended.

National Stationery Company HQ and Main Distribution Centre

The company’s current supplier the previous winter had failed to supply the service required by this prestigious company in order to keep its site safe and to provide the relevant standards for Health and Safety and for record keeping for Audit purposes. UK Gritting proposed a solution that would solve these problems and provide the company with the service level it required. They were particularly attracted to the proactive service with client notification of gritting and the full electronic audit trail that UK Gritting would provide. This included tracked vehicles with cameras, hand held devices recording time on and off site and pictures of gritting and any issues. This information would then be sent to the client in real time. They also liked the commitment of UK Gritting who presented them with a Service Level Agreement as part of the contract proving they had confidence to deliver to the required standards. The first winter was a huge success with the company’s management receiving positive feedback on UK Gritting’s service from all parts of the business from the HGV drivers, security and staff using the large car park.